Privacy policy

Template notice: This policy is a starting template. Have it reviewed by a legal professional and add the responsible party's verified details before launch.

Who we are

Axious Removals is a business operating under Axious Group ("we", "us"). For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), we are the responsible party for personal information collected through this website.

What we collect

When you request a quote we collect your name, phone number, optional email address, pickup and destination locations, preferred date, job details, any photos you choose to upload and any notes you add. We also record the date you accepted this notice. To protect against spam and abuse we store a one-way hashed form of your IP address; we do not store the IP address itself.

If you agree to analytics cookies, we collect anonymised usage data about how the website is used.

Why we use it

• To respond to your enquiry, prepare a quote and arrange the job you request
• To contact you about your enquiry by phone, WhatsApp or email
• To keep business records as required by law
• To protect the website against spam and abuse

We do not sell your personal information.

Who we share it with

We share information only where needed to provide the service: for example with the driver or partner operator assigned to your job, and with service providers that host our website, database and email. These providers are required to protect your information.

How long we keep it

We keep enquiry information only for as long as it is needed for the purposes above, or as required by law.

Your rights

You may ask to see, correct or delete your personal information, or object to its processing, by contacting us using the details on our contact page. You may also lodge a complaint with the Information Regulator of South Africa.

Security

Enquiry information is stored in a secured database that is accessible only to authorised staff. Uploaded photos are kept in private storage.